In companies with a business model intensive in the use of business assets, management and maintenance of these assets is key to operational and commercial activity, and therefore vital to obtaining maximum value from investments. Facing complicated emergency scenarios such as the one we are currently experiencing due to the COVID-19 pandemic, the total or partial paralysis of activities requires an agile and flexible asset management strategy, capable of adapting to the changing needs of the situation.

The use of digitalised asset management systems allows emergency situations, such as the current one caused by the coronavirus, to be dealt more efficiently, managing activities and teams remotely, minimising movements of people and controlling risks.

Retain’s experience in the COVID-19 crisis

The last few weeks have shown the importance of having a digital perspective in companies. For those that had implemented remote work and digitalization of their systems, as in our case the management and maintenance of assets, the additional effort to continue their activity since the entry into force of the emergency state has been minimal.

In spite of all the uncertainty generated by this situation, having a digital strategy allows us to continue developing the different tasks in a decentralized way. On the other hand, it has been possible to verify how the implementation of permanent remote work does not imply a decrease in productivity. Going through a situation in which everything is questioned is also generating the optimization at a personal and corporate level of the way of proceeding.

As a practical example of the above, we indicate below some of the KPIs obtained from the management systems implemented by Retain during the alarm state in different clients, compared to periods of normality:

  • 40% increase in work validation through maintenance management systems. Although fewer issues are reported from the points of sale, this time is invested in approving the work carried out by maintenance staff, a task that is normally left in the background during periods of full activity.
  • 50% increase in work closed through maintenance management systems. Suppliers take advantage of this time to regularise work that had not been closed and invoiced. In this way, the decrease in activity does not imply a decrease in invoicing and positively affects the state of the client’s assets.
  • Increase of 10% in the registration of documentation in document management systems, based on the above.

Benefits of Asset Management

On the other hand, having the information centralized and digitized allows to have it updated at any time and place. Below are some concrete examples of the advantages this offers in the current context:

  • Optimising the disinfection of sites through communication and action by means of a single communication channel, with an action process implemented.
  • To be able to prepare different scenarios based on the forecasts of return to normal activity and the work to be done, being able to prioritize according to the company’s standards, among others.
  • To have indicators of the affected sites in order to draw up reopening plans.
  • The management systems can be connected with the devices so that the communication of anomalies in the operation is done through them (Internet of things)

This implies that the use of the systems remains constant with respect to periods of normal activity and become more relevant. Therefore, it can be concluded that the use of digital management systems allows the standardization of the workload of the different actors in the processes. This makes it independent of the external factors that we face.


Do you want to know more about strategic asset management and its benefits? Contact us and a specialist will resolve all your doubts.